SteadyMD – Production Support & Operations

When SteadyMD needed rock-solid production support, CONFLICT stepped in. From backups to incident response, we stabilized systems, hardened ops, and kept healthcare infrastructure humming. Uptime, confidence, and velocity—all engineered into the platform.

ABOUT

SteadyMD’s telehealth platform operates in a high-stakes environment—real patients, real data, real-time expectations. But as they grew, production issues started creeping in: slow recoveries, brittle backups, unclear on-call playbooks. Incidents weren’t just disruptive—they were a liability. SteadyMD didn’t need more monitoring. They needed real operational reliability.

The CONFLICT™ Approach

We delivered elite production support with precision. Our team engineered a full-stack operational layer: reliable cloud backups, disaster recovery workflows, and clear on-call escalation paths. We helped establish incident response protocols that reduced guesswork and cut recovery time. From HA infrastructure to automated alerts and hardened observability, we rebuilt the production backbone to support healthcare-grade reliability. All of it mapped to HIPAA and SOC 2 compliance requirements—and delivered without compromise.

Results & Impact

SteadyMD’s platform now runs like clockwork—because when it doesn’t, we’re already fixing it.

✓

No major downtime incidents since engagement began

✓

Production backups are now automated, verified, and restorable

✓

Clear incident response flow with reduced MTTR (mean time to recovery)

✓

Infrastructure hardened for recovery, scale, and uptime

✓

Increased operational confidence across engineering and leadership

“Before CONFLICT, production ops felt like duct tape and crossed fingers. Now we have backups we trust, on-call support that works, and an infrastructure that recovers fast. It’s night and day. CONFLICT gave us peace of mind.

Patrick Evans

VPE, SteadyMD

OTHER STORIES

Compliance & Security

SteadyMD turned to CONFLICT to meet HIPAA and SOC 2 demands without derailing velocity. We hardened their production cloud, implemented real DevSecOps, and embedded audit-ready security into every layer—engineering confidence, not just compliance.

Learn more

DevCamps: On-Demand Cloud Environments

SteadyMD partnered with CONFLICT to tame chaotic dev workflows.

Learn more

SteadyMD – Custom App Dev & Embedded Team Support

SteadyMD trusted CONFLICT to build and maintain a custom non-core application—fully staffed, fully managed—for over a year. We embedded seamlessly, shipped consistently, and owned the stack until sunset. No hires, no drama, just clean delivery.

Learn more

Let’s Engineer the Future

Contact form

Talk to an expert

[email protected]

Start a project chevron

+1 (305) 209-5818

Talk to an expert chevron

Lead developer!