SteadyMD – Production Support & Operations

When SteadyMD needed rock-solid production support, CONFLICT stepped in. From backups to incident response, we stabilized systems, hardened ops, and kept healthcare infrastructure humming. Uptime, confidence, and velocity—all engineered into the platform.

ABOUT

SteadyMD’s telehealth platform operates in a high-stakes environment—real patients, real data, real-time expectations. But as they grew, production issues started creeping in: slow recoveries, brittle backups, unclear on-call playbooks. Incidents weren’t just disruptive—they were a liability. SteadyMD didn’t need more monitoring. They needed real operational reliability.

The CONFLICT™ Approach

We delivered elite production support with precision. Our team engineered a full-stack operational layer: reliable cloud backups, disaster recovery workflows, and clear on-call escalation paths. We helped establish incident response protocols that reduced guesswork and cut recovery time. From HA infrastructure to automated alerts and hardened observability, we rebuilt the production backbone to support healthcare-grade reliability. All of it mapped to HIPAA and SOC 2 compliance requirements—and delivered without compromise.

Results & Impact

SteadyMD’s platform now runs like clockwork—because when it doesn’t, we’re already fixing it.

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No major downtime incidents since engagement began

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Production backups are now automated, verified, and restorable

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Clear incident response flow with reduced MTTR (mean time to recovery)

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Infrastructure hardened for recovery, scale, and uptime

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Increased operational confidence across engineering and leadership

“Before CONFLICT, production ops felt like duct tape and crossed fingers. Now we have backups we trust, on-call support that works, and an infrastructure that recovers fast. It’s night and day. CONFLICT gave us peace of mind.

Patrick Evans

VPE, SteadyMD

OTHER STORIES

CI/CD Rebuild: Hands-Off Delivery at Scale

CONFLICT transformed SteadyMD’s brittle deployment workflows into a hands-off CI/CD pipeline that builds, tests, and ships code automatically—with near-zero errors. From chaos to confidence, we engineered a system that deploys everywhere, on demand, with human gates for control.

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Zonos – PHP SDK Development

Zonos asked CONFLICT to build a PHP SDK developers would actually love. We delivered clean interfaces, clear docs, and hardened endpoints—helping partners integrate faster, with fewer questions and less churn.

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SteadyMD – Staff Augmentation & Embedded Engineering

SteadyMD embedded CONFLICT engineers to run a non-core application end-to-end for 14+ months. No ramp-up, no micro-managing. Just seasoned devs who shipped, supported, and sunset the system with surgical precision.

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Let’s Engineer the Future

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